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Is Xfinity Down? Current Status, Outage Reports & User Feedback

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User Reports (Last 12 Hours)

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Frequently Asked Questions

Connection instability may be caused by equipment issues, line problems, or network congestion. Try restarting your modem and router (unplug for 30 seconds before reconnecting), check for loose cable connections or damaged lines, and run a speed test at different times of day to identify if congestion might be occurring during peak usage hours.

Login issues can result from credential problems, account status changes, or authentication service disruptions. Verify your username and password are correct, try the 'Forgot Password' option if you're unsure about your credentials, and check if your account might have billing issues that are restricting access.

Signal problems may be caused by equipment connectivity, authorization issues, or service disruptions. Verify all cable connections are secure from the wall to your cable box, restart your cable box by unplugging it for 30 seconds, and check if other Xfinity services like internet are also affected which would indicate a wider outage.

Streaming functionality issues can stem from authentication problems, app versioning, or network limitations. Ensure your app is updated to the latest version, verify you're logged into the correct Xfinity account with streaming rights, and check if your network meets the minimum requirements for streaming (at least 3-5 Mbps for standard streaming).

Phone service disruptions may be caused by modem problems, line issues, or service configuration. Check if your modem/gateway shows a properly lit Tel or Phone indicator light, verify the phone is correctly connected to the modem's phone port, and ensure your service address is correctly listed in your account to prevent 911 service issues.

This common issue can result from DNS problems, IP assignment failures, or gateway connectivity issues. Try restarting your modem/gateway completely, release and renew your IP address through device network settings, and check if connecting via ethernet cable works which would indicate a WiFi-specific problem rather than general internet connectivity.

Remote control issues may be caused by battery depletion, pairing problems, or interference. Check if the remote needs new batteries, try repairing the remote with your cable box following Xfinity's pairing instructions, and ensure there aren't obstructions or interfering devices between the remote and cable box.

On Demand playback issues can stem from bandwidth limitations, set-top box problems, or content delivery constraints. Verify your internet connection speed if using IP-based On Demand services, restart your cable box to clear temporary memory issues, and check if the problem affects all content or just specific titles which might indicate a content-specific issue.

Incident History

Resolved Incidents

We have detected a potential outage for Xfinity.
Started: 2025-07-05 06:39 Resolved: 2025-07-05 06:50

We have detected a potential outage for Xfinity.
Started: 2025-07-05 05:53 Resolved: 2025-07-05 06:03

We have detected a potential outage for Xfinity.
Started: 2025-07-05 02:47 Resolved: 2025-07-05 02:59

About Xfinity

Xfinity is Comcast's consumer brand for residential internet, television, telephone, and mobile services across the United States. The service provides high-speed internet through cable and fiber infrastructure, television entertainment including live TV and streaming content through Xfinity X1 and Flex platforms, home phone service with advanced calling features, home security and automation through Xfinity Home, and mobile phone service operating on Verizon's network combined with Xfinity WiFi hotspots.

Residential customers use Xfinity for home internet, taking advantage of various speed tiers for activities ranging from basic browsing to 4K streaming and gaming. Families rely on Xfinity TV for entertainment, utilizing features like voice remote, DVR recording, and parental controls to customize their viewing experience. Home-based professionals depend on Xfinity Internet for reliable connectivity for video conferencing and file sharing, often pairing it with Xfinity Voice for business calls. Multi-service households bundle internet, TV, phone, and mobile services for convenience and cost savings, managing all services through a unified customer portal and mobile app.

Users may experience various types of issues with Xfinity, including temporary internet service outages affecting specific neighborhoods, intermittent connectivity requiring modem or router restarts, or slower-than-expected speeds during peak usage hours. Television service might encounter temporary disruptions affecting specific channels, on-demand content availability, or DVR functionality. WiFi connectivity can sometimes face interference issues in densely populated areas or large homes requiring range extenders. Mobile service users might experience coverage variations when transitioning between Xfinity WiFi hotspots and cellular networks. Customer portal and app functionality could temporarily limit access to account management features during system updates. During severe weather events, services relying on physical infrastructure like cables and connection points might face disruptions until repairs can be completed.

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