Is Twilio Down? Current Status, Outage Reports & User Feedback
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We have detected a potential outage for Twilio.
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We have detected a potential outage for Twilio.
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We have detected a potential outage for Twilio.
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We have detected a potential outage for Twilio.
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Frequently Asked Questions
API failures may be caused by authentication issues, resource constraints, or service limitations. Verify your Twilio credentials (Account SID and Auth Token) are correct, check if you've reached rate limits or usage thresholds, and examine error codes returned in the API response for specific guidance.
SMS delivery issues can result from number validation problems, carrier restrictions, or content filtering. Verify recipient numbers are in the correct format with country codes, check if the destination carrier might be blocking messages, and ensure your message content doesn't trigger spam filters (avoiding certain keywords or URL patterns).
Call connectivity issues may be caused by TwiML errors, number verification requirements, or carrier limitations. Check your TwiML response for syntax errors, verify phone numbers are properly verified if required for your region, and test with different numbers to isolate carrier-specific problems.
Webhook reception failures can stem from URL accessibility problems, TLS/SSL issues, or event filtering. Verify your webhook URL is publicly accessible from the internet, ensure it supports HTTPS if required by your Twilio settings, and check webhook logs in the Twilio console for delivery attempts or specific error messages.
Number acquisition issues may be caused by regional availability, regulatory requirements, or account verification needs. Check if numbers are available in your desired region or area code, verify your account meets any required regulatory compliance for that number type, and ensure your account has sufficient funds for number purchases and usage.
Flow execution issues can result from logic errors, integration failures, or service constraints. Review your flow logic for unexpected paths or conditions, check if third-party integrations referenced in the flow are accessible, and test individual widgets in isolation to identify specific problematic components.
Fund availability issues may be caused by authorization holds, credit allocation, or balance calculation timing. Verify your current balance in the Twilio console, check if there are pending charges or authorization holds affecting available funds, and ensure your funding source is valid if automatic recharges are enabled.
Performance degradation can stem from network routing issues, request volume, or service processing constraints. Try executing requests from different network locations to identify potential routing problems, implement request-rate throttling on your side, and consider using Twilio's edge locations closer to your application servers when available.
About Twilio
Twilio is a cloud communications platform that enables developers to build SMS, voice, and messaging applications using web service APIs. The platform provides programmable communication tools for adding capabilities like phone calls, text messages, video conferencing, authentication, and WhatsApp messaging into applications, allowing businesses to engage with customers across multiple channels through a single interface.
Customer service teams integrate Twilio to enable automated appointment reminders, satisfaction surveys, and support interactions across channels including voice, SMS, and messaging apps. Marketing departments leverage Twilio's programmable messaging to create personalized campaigns with two-way communication capabilities. Software developers implement Twilio's verification services to add multi-factor authentication to applications, while healthcare organizations use HIPAA-compliant communication solutions for patient engagement and telehealth notifications.
Users may experience various types of disruptions when using Twilio, including temporary message delivery delays, call quality issues in certain geographic regions, or API rate limiting during high-volume traffic spikes. Phone number provisioning might occasionally take longer than expected, particularly for specialized number types or in certain countries. SMS delivery rates might fluctuate due to carrier filtering policies or destination country regulations. Webhook delivery to user applications might experience retries or timeouts when destination endpoints are slow to respond. During periods of exceptionally high volume, users might encounter increased latency in API responses or temporary throttling to ensure platform stability.