Service Status is Incorrect
What to do when you believe the displayed status for a service doesn't match reality.
Understanding Why Status May Be Incorrect
There are several reasons why a service status might not reflect your experience:
Regional Outages
Services may be down in your region but operating normally elsewhere. We attempt to detect regional outages, but sometimes these are reported as "operational" if the majority of regions are unaffected.
Timing Delays
Our monitoring system updates approximately every 5 minutes. For very recent outages, there may be a short delay before the status is updated.
Partial Feature Outages
A service might have a specific feature that's down while the main functionality works. For example, login systems might be down while browsing still works.
Account-Specific Issues
Sometimes issues affect only specific accounts rather than the entire service. These account-specific problems won't show as service outages.
How to Report an Incorrect Status
If you're experiencing an issue that isn't reflected in our status indicator, here's what you can do:
Submit a User Report
- Go to the service page for the affected service
- Click the "Report an Issue" button
- Select the type of issue you're experiencing
- Provide a detailed description of the problem, including:
- What features aren't working properly
- When the issue started
- Your location/region
- Any error messages you're seeing
- Submit your report
How Service Status Is Determined
To better understand why a status might be incorrect, it helps to know how we determine service status:
Our systems regularly ping service endpoints to check their availability. This checks if the service is online but might not detect specific feature issues or authentication problems.
Limitations: Some services block automated monitoring tools or implement anti-bot measures that can affect our checks.
We analyze user-submitted reports to detect potential outages. A significant number of reports in a short time span can trigger a status change.
Limitations: For less popular services, it may take more time to gather enough reports to change the status.
When available, we integrate with official service status pages to get direct status information from the service provider.
Limitations: Not all services have public status pages, and some services may delay reporting issues on their official channels.
We analyze social media for widespread reports of service issues.
Limitations: Social signals can be noisy and may lead to false positives, so we use this as a supplementary source rather than a primary indicator.
What Happens After You Report
When you submit a report about an incorrect status:
- Your report is factored into our outage detection algorithm
- If multiple similar reports come in, the status may be automatically updated
- For significant discrepancies, our team manually investigates
- If you provided contact information, you may be notified when the status changes