I'm Not Receiving Notification Emails

Troubleshooting steps if you're not getting email notifications about service status changes.

Common Reasons for Missing Notifications

If you've signed up for email notifications but aren't receiving them, several factors could be causing the issue:

Email Settings Check

  1. Email subscription verification: Make sure you've confirmed your email subscription by clicking the verification link sent when you first signed up.
  2. Email filters: Check your spam/junk folder. Notification emails might be getting filtered.
  3. Inbox rules: Ensure you don't have email rules automatically moving or deleting messages from downstatus.co.
  4. Full mailbox: If your mailbox is full, new messages may be rejected.

Account Settings Check

  1. Email notification preferences: Verify that you've enabled email notifications in your account settings.
  2. Notification frequency: Check that your notification frequency setting isn't set to "None" or "Weekly" if you're expecting immediate alerts.
  3. Selected services: Confirm you've selected the specific services you want notifications for.
  4. Email address typo: Double-check that your email address is entered correctly in your profile.

Step-by-Step Troubleshooting

  1. Search for "DownStatus" in your email inbox, including spam/junk folders
  2. Check for any email rules or filters that might be affecting DownStatus emails
  3. If using Gmail, check the "Promotions" or "Updates" tabs where notification emails may be automatically sorted

  1. Log in to your DownStatus account
  2. Go to Account Settings > Notifications
  3. Ensure the "Email Notifications" option is toggled ON
  4. Check that your email address is correct
  5. Verify your notification frequency preference
  6. Make sure you've selected services you want to receive notifications for

  1. Go to Account Settings > Notifications
  2. Click the Send Test Notification button
  3. Wait a few minutes and check your inbox, including spam folders
  4. If you receive the test email but not regular notifications, check your notification threshold settings

  1. Go to Account Settings > Email Preferences
  2. Click Unsubscribe from all emails to reset your subscription status
  3. Wait a few seconds, then re-enable email notifications
  4. A new verification email will be sent to your inbox
  5. Click the verification link to reactivate your email notifications

Still Not Receiving Emails?

If you've tried all the steps above and still aren't receiving notification emails, consider these additional troubleshooting steps:

  • Email provider issues: Some email providers have strict filtering policies. Try using an alternate email address from a different provider.
  • Browser issues: Try logging in from a different browser or clearing your browser cache and cookies.
  • Corporate email restrictions: If using a work email, your company may have security measures blocking our emails. Try using a personal email address instead.
  • System status: Check our Help Center or contact us to see if there are any known issues with our notification system.
If you've tried everything and still can't receive emails, please contact our support team with details of what you've tried. We'll help diagnose the specific issue with your account.

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