Cannot Submit a Report
Solutions for issues you might encounter when trying to submit a service outage report.
Common Report Submission Issues
Users occasionally experience problems when trying to report service outages. Here are the most common issues and how to resolve them:
Form Validation Errors
If you're getting errors when submitting the report form, check for these common issues:
- Required fields: Make sure all required fields (marked with *) are filled in
- Email format: If providing an email, ensure it's in a valid format ([email protected])
- Description length: If the description is too long, try shortening it (maximum 500 characters)
- Issue type selection: You must select at least one issue type from the dropdown menu
Rate Limiting
To prevent spam and abuse, we limit how frequently reports can be submitted:
- Per service: You can only submit one report per service every 30 minutes
- Total reports: There's a limit of 10 reports per IP address in a 24-hour period
- Solution: If you're getting a rate limit message, wait the specified time before trying again
Connectivity Issues
Sometimes network problems can prevent report submission:
- Intermittent connection: If your internet connection is unstable, the form submission might fail
- Timeout errors: If the submission takes too long, it might time out
- Solution: Try submitting again on a more stable network connection or refresh the page and resubmit
Security Measures
Our security systems might occasionally block legitimate submissions:
- CAPTCHA issues: If you're having trouble with the CAPTCHA verification, try refreshing for a new one
- VPN/Proxy detection: Some VPNs or proxies might be flagged by our system
- Solution: Try disabling VPN/proxy services temporarily for the submission
Troubleshooting Steps
If you're still having trouble submitting a report, try these steps in order:
- Clear your browser's cache and cookies (especially for downstatus.co)
- Close all browser tabs and restart your browser
- Try accessing the site again and submitting your report
- If using a private/incognito window, try using a regular browsing window instead
- If using Chrome, try Firefox, Safari, or Edge
- Ensure JavaScript is enabled in your browser settings
- Disable browser extensions that might interfere with form submissions
- Make sure your browser is updated to the latest version
- Try a different network connection (switch from Wi-Fi to mobile data, for example)
- Restart your router if you're on a home network
- Disable any firewall or network security software temporarily
- Check if other websites and forms are working correctly
If you still can't submit a report through the website, you can try these alternative methods:
- Use our mobile app (if available) to submit the report
- Contact us through our Contact Form with details about the outage
- Check if the service has already been reported by viewing the service status page
Technical Specifics
For users experiencing persistent issues, here are some technical details that might help:
Browser Requirements
- Supported browsers: Chrome 80+, Firefox 75+, Safari 13+, Edge 80+
- JavaScript: Must be enabled
- Cookies: Session cookies must be allowed
- Local Storage: Required for form state preservation
Form Data Limits
- Description field: Maximum 500 characters
- Email field: Maximum 120 characters
- Form timeout: 60 seconds
- Attachment size: Maximum 2MB per screenshot (if applicable)