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Is Cloudways Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Control panel access issues may be caused by authentication problems, maintenance activities, or service disruptions. Try clearing your browser cache, use incognito/private browsing mode, and check if Cloudways has announced any maintenance on their status page or social media channels.

502 errors typically indicate that your application server is not responding correctly to the web server. Check your application logs for errors, verify your application hasn't exceeded resource limits, and try restarting your application server through the Cloudways control panel.

Performance issues can result from resource constraints, caching problems, or infrastructure disruptions. Check your server's resource utilization in the Cloudways dashboard, verify your caching configuration is optimized, and consider upgrading your server if you're consistently hitting resource limits.

Connection issues may be caused by firewall restrictions, credential problems, or service disruptions. Verify your SSH credentials and IP whitelist settings in the Cloudways dashboard, check if your IP address has changed, and try connecting from a different network if possible.

Backup issues can stem from storage limitations, permission problems, or service disruptions. Check your storage space availability, verify backup settings are correctly configured, and contact Cloudways support if backup system errors persist.

Database issues may be caused by resource constraints, connection limits, or service disruptions. Check your database server's resource utilization, verify you haven't exceeded maximum connection limits, and optimize any problematic queries that might be causing performance issues.

Unexpected restarts can result from resource exhaustion, system updates, or infrastructure issues. Check your server logs for any error messages prior to the restart, verify if automated maintenance was scheduled, and monitor resource usage to identify potential bottlenecks causing crashes.

Memory limit errors occur when your application exceeds allocated PHP memory. Increase the PHP memory limit through the Cloudways application settings, optimize your application code to reduce memory usage, and consider upgrading to a higher resource server if memory issues are frequent.

Incident History

Resolved Incidents

We have detected a potential outage for Cloudways.
Started: 2025-07-05 12:26 Resolved: 2025-07-05 12:39

We have detected a potential outage for Cloudways.
Started: 2025-07-05 11:40 Resolved: 2025-07-05 11:51

We have detected a potential outage for Cloudways.
Started: 2025-07-05 11:13 Resolved: 2025-07-05 11:27

We have detected a potential outage for Cloudways.
Started: 2025-07-05 09:17 Resolved: 2025-07-05 09:36

We have detected a potential outage for Cloudways.
Started: 2025-07-05 08:25 Resolved: 2025-07-05 08:52

We have detected a potential outage for Cloudways.
Started: 2025-07-05 05:39 Resolved: 2025-07-05 06:06

We have detected a potential outage for Cloudways.
Started: 2025-07-05 03:42 Resolved: 2025-07-05 03:54

We have detected a potential outage for Cloudways.
Started: 2025-07-05 02:51 Resolved: 2025-07-05 03:32

About Cloudways

Cloudways is a managed cloud hosting platform that simplifies the deployment and management of websites and applications across multiple infrastructure providers including AWS, Google Cloud, DigitalOcean, Linode, and Vultr. The service offers a layer of management tools on top of these cloud providers, providing server provisioning, application installation, staging environments, automated backups, and performance optimization without requiring advanced technical expertise in server administration.

Small businesses and agencies use Cloudways to host WordPress, WooCommerce, and other PHP applications with improved performance and reliability compared to traditional shared hosting, taking advantage of features like one-click staging and managed security updates. Freelance developers leverage Cloudways to quickly deploy client websites with flexible server configurations that can scale with traffic demands. E-commerce operations implement Cloudways for their online stores to ensure consistent performance during promotional events, while digital marketing teams utilize the platform's simplified server management to focus on content creation rather than infrastructure maintenance.

Users may experience various types of disruptions when using Cloudways, including temporary access limitations during server scaling operations, occasional performance fluctuations during automated backup processes, or brief delays in staging environment creation during peak usage periods. Database connections might sometimes require reconfiguration after major version updates, while application cache clearing might be necessary after certain server modifications. Server migration between different cloud providers could cause temporary DNS propagation delays. During infrastructure provider maintenance, users might notice slightly increased response times or temporarily limited access to specific management features within the Cloudways platform.

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