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Is Redis Cloud Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Connection issues may be caused by endpoint configuration, authentication problems, or service disruptions. Verify your connection string and credentials are correct, check if your client's IP address is allowed by security settings, and ensure you're using the appropriate port for TLS/non-TLS connections.

Performance issues can result from resource constraints, network problems, or service disruptions. Check your database's metrics in the Redis Cloud dashboard for memory usage and throughput patterns, verify your client's network latency to the Redis Cloud region, and consider upgrading your subscription plan if consistently hitting performance limits.

Memory limit errors occur when your database reaches its allocated memory capacity. Review your data storage patterns and key expiration policies, implement memory efficiency techniques like using smaller data types, and consider upgrading your subscription to a larger memory plan.

Command failures may be caused by connection issues, command restrictions, or service disruptions. Verify you're not executing blocked commands (like KEYS on large databases), check your timeout settings in your Redis client, and ensure your operations aren't exceeding the throughput limits of your subscription plan.

Dashboard access issues can stem from authentication problems, browser compatibility, or service disruptions. Try clearing your browser cache, verify your Redis Cloud account credentials, and check the Redis Cloud status page for any reported service incidents.

Connectivity issues after changes may be caused by DNS propagation, security setting updates, or service reconfiguration. Allow some time for DNS changes to propagate globally, verify your client configurations are updated with new endpoint details, and check if security settings like IP allowlists were modified during the change.

Backup issues can result from storage limitations, permission problems, or service disruptions. Check your backup configuration in the Redis Cloud dashboard, verify your subscription plan includes backup features, and examine any error messages in the backup history section.

Scaling issues may be caused by subscription limitations, ongoing operations, or service disruptions. Verify your subscription plan allows the requested modifications, check if any other operations (like backup or failover) are currently in progress, and ensure your account has appropriate permissions for the changes.

Incident History

Current Incidents

Redis Cloud Potential Outage

Potential Outage

Started: 2025-07-05 15:00

We have detected a potential outage for Redis Cloud.

Resolved Incidents

We have detected a potential outage for Redis Cloud.
Started: 2025-07-05 13:47 Resolved: 2025-07-05 13:59

We have detected a potential outage for Redis Cloud.
Started: 2025-07-05 08:38 Resolved: 2025-07-05 08:52

We have detected a potential outage for Redis Cloud.
Started: 2025-07-05 04:34 Resolved: 2025-07-05 04:48

About Redis Cloud

Redis Cloud is a fully managed database service that delivers Redis instances with high availability, automatic scaling, and simplified operations across multiple cloud platforms. The service provides enterprise-grade features including data persistence, backup management, cluster topology optimization, and advanced security controls, while maintaining the speed and versatility of Redis as an in-memory data structure store that can function as a database, cache, message broker, and streaming engine.

Web application developers use Redis Cloud for session management, caching, and real-time data processing, leveraging its sub-millisecond response times to improve application performance without managing infrastructure. E-commerce platforms implement Redis Cloud to handle shopping cart data, manage inventory information, and process high volumes of transactions during peak shopping periods. Gaming companies utilize Redis Cloud's pub/sub messaging and sorted sets for leaderboards and real-time player interactions, while analytics applications leverage Redis Cloud's data structures for fast aggregations and time-series data processing to deliver real-time dashboards and monitoring solutions.

Users may experience various types of disruptions when using Redis Cloud, including brief connection interruptions during automatic failover events, temporary throughput limitations during scaling operations, or occasional latency spikes during database persistence operations. Memory fragmentation might gradually impact performance if data access patterns lead to suboptimal memory utilization. Connection pool exhaustion could occur during unexpected traffic surges if client configurations aren't properly tuned. Data eviction might affect application behavior if memory limits are reached with volatile-lru eviction policies enabled. During planned maintenance or version upgrades, users might notice momentary increases in command latency or temporary read-only periods during primary-replica transitions. Very large datasets approaching cluster size limits could experience degraded performance until additional sharding or scaling is implemented.

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