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Is Salesforce Marketing Cloud Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Login issues may be caused by credential problems, session conflicts, or authentication service disruptions. Verify your username and password are correct, try clearing browser cookies and cache, and check if your organization uses single sign-on (SSO) which might require logging in through a corporate portal first.

Sending delays can result from approval workflows, throttling limitations, or processing queue constraints. Check if your sends require approval before deployment, verify you haven't exceeded your sending limits or throttling thresholds, and examine the activity logs for specific error codes that explain the processing delay.

Journey activation issues may be caused by validation errors, resource constraints, or data extension problems. Verify all required journey components are fully configured, check if entry source data extensions have the necessary fields, and review the validation error messages which typically indicate specific configuration elements that need correction.

Automation failures can stem from data validation issues, SQL query errors, or resource limitations. Check the activity logs for specific error messages, verify SQL queries are properly formatted with valid field references, and examine any data extensions or files being referenced to ensure they exist and contain the expected data.

Access issues may be caused by permission restrictions, license limitations, or feature availability by region. Verify your role has the necessary permissions for these features, check if your organization's subscription includes these applications, and confirm with your administrator that the features are enabled for your business unit.

Data transfer issues can result from file formatting problems, size limitations, or processing constraints. Verify your files match the expected format (proper headers, field delimiters, etc.), check if you're exceeding the maximum file size limits, and consider breaking very large files into smaller batches for more reliable processing.

Interface issues typically indicate browser compatibility problems, connection limitations, or resource constraints. Try using a different supported browser (Chrome is generally recommended), check your internet connection stability, and clear your browser cache to remove potentially corrupted resources.

API failures may be caused by authentication issues, rate limiting, or endpoint availability. Verify your API credentials are valid and have appropriate permissions, check if you've exceeded the API request limits for your instance, and examine the specific error codes returned which typically identify the exact cause of the failure.

Incident History

Resolved Incidents

We have detected a potential outage for Salesforce Marketing Cloud.
Started: 2025-07-05 13:53 Resolved: 2025-07-05 14:04

We have detected a potential outage for Salesforce Marketing Cloud.
Started: 2025-07-05 06:11 Resolved: 2025-07-05 06:23

We have detected a potential outage for Salesforce Marketing Cloud.
Started: 2025-07-04 23:08 Resolved: 2025-07-04 23:19

About Salesforce Marketing Cloud

Salesforce Marketing Cloud is a customer engagement platform that enables businesses to create personalized marketing communications across email, mobile, social media, web, and advertising channels. The platform offers tools for customer journey mapping, content creation, audience segmentation, automation, and analytics, allowing marketers to deliver coordinated experiences based on customer data and behaviors.

Retail businesses use Marketing Cloud to create personalized shopping experiences by integrating customer purchase history with email, SMS, and push notifications, delivering relevant product recommendations at optimal times. Financial service organizations implement journey builder to guide customers through complex processes like loan applications or account setup, with automated communications at each stage. Higher education institutions leverage Marketing Cloud for student recruitment and engagement, creating segmented campaigns for prospective students, current enrollees, and alumni with content tailored to each audience's needs.

Users may encounter various types of issues when using Salesforce Marketing Cloud, including occasional delays in journey triggering during high-volume periods, temporary access limitations during scheduled maintenance windows, or synchronization lags when importing large data sets from integrated systems. Content builder might occasionally experience preview inconsistencies across different device renderings, while automation studio jobs might require additional processing time for complex segments or large audience sizes. API rate limiting might affect integrations with external systems during peak usage. Email sends to very large audiences might be processed in batches, resulting in staggered delivery times, and reporting metrics might update incrementally rather than in real-time for major campaigns.

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