Is Drift Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your email and password are correct, check if you should be using SSO (single sign-on) rather than direct login, and try clearing your browser cache and cookies before attempting again.

Widget embedding issues can result from installation problems, script blocking, or targeting configuration. Verify the Drift installation code is correctly placed on your website (ideally just before the closing body tag), check if script blockers or privacy tools might be preventing it from loading, and ensure your targeting rules aren't inadvertently excluding the pages where you expect it to appear.

Message delivery issues may be caused by routing rules, availability settings, or processing delays. Check if routing rules might be directing conversations to unavailable team members, verify your online/offline status settings are configured correctly, and ensure high message volumes aren't triggering rate limiting during peak periods.

Automation failures can stem from trigger condition mismatches, targeting rule conflicts, or processing limitations. Verify the trigger conditions exactly match your expected scenarios, check if multiple playbooks might have conflicting priority settings, and examine visitor attributes to ensure they meet the targeting criteria you've established.

Access restrictions may be caused by permission limitations, plan constraints, or feature availability. Verify your user role has the necessary permissions for the features you're trying to access, check if your Drift subscription plan includes these features, and consider if the features might be in beta or limited release.

Reporting inconsistencies can result from data processing delays, filter configuration, or calculation methods. Allow time for recent conversations and activities to be processed (typically a few hours for complete data), verify report filters and date ranges are correctly configured, and understand that certain metrics might have specific calculation methods that affect the displayed results.

Mobile functionality issues may be caused by notification settings, app permissions, or synchronization failures. Check your device notification settings for the Drift app, verify the app has necessary permissions enabled, and try completely closing and reopening the app to refresh the connection and data.

Integration failures can stem from authentication expiration, API changes, or connection disruptions. Verify integration credentials and tokens are still valid (many expire after a certain period), check if API endpoints or data formats have changed in either system, and examine the integration logs for specific error messages indicating connection problems.