Is Drift Down? Current Status, Outage Reports & User Feedback
Operational Last checked: 4 minutes ago
User Reports (Last 12 Hours)
Quick Actions
Incident History
Resolved Incidents
We have detected a potential outage for Drift.
Started:
Resolved:
We have detected a potential outage for Drift.
Started:
Resolved:
We have detected a potential outage for Drift.
Started:
Resolved:
Frequently Asked Questions
Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your email and password are correct, check if you should be using SSO (single sign-on) rather than direct login, and try clearing your browser cache and cookies before attempting again.
Widget embedding issues can result from installation problems, script blocking, or targeting configuration. Verify the Drift installation code is correctly placed on your website (ideally just before the closing body tag), check if script blockers or privacy tools might be preventing it from loading, and ensure your targeting rules aren't inadvertently excluding the pages where you expect it to appear.
Message delivery issues may be caused by routing rules, availability settings, or processing delays. Check if routing rules might be directing conversations to unavailable team members, verify your online/offline status settings are configured correctly, and ensure high message volumes aren't triggering rate limiting during peak periods.
Automation failures can stem from trigger condition mismatches, targeting rule conflicts, or processing limitations. Verify the trigger conditions exactly match your expected scenarios, check if multiple playbooks might have conflicting priority settings, and examine visitor attributes to ensure they meet the targeting criteria you've established.
Access restrictions may be caused by permission limitations, plan constraints, or feature availability. Verify your user role has the necessary permissions for the features you're trying to access, check if your Drift subscription plan includes these features, and consider if the features might be in beta or limited release.
Reporting inconsistencies can result from data processing delays, filter configuration, or calculation methods. Allow time for recent conversations and activities to be processed (typically a few hours for complete data), verify report filters and date ranges are correctly configured, and understand that certain metrics might have specific calculation methods that affect the displayed results.
Mobile functionality issues may be caused by notification settings, app permissions, or synchronization failures. Check your device notification settings for the Drift app, verify the app has necessary permissions enabled, and try completely closing and reopening the app to refresh the connection and data.
Integration failures can stem from authentication expiration, API changes, or connection disruptions. Verify integration credentials and tokens are still valid (many expire after a certain period), check if API endpoints or data formats have changed in either system, and examine the integration logs for specific error messages indicating connection problems.
About Drift
Drift is a conversational marketing and sales platform that enables businesses to connect with website visitors through live chat, automated chatbots, and video messaging. The platform focuses on converting visitors into qualified leads through real-time conversations rather than traditional forms, using AI-powered routing and qualification to connect prospects with the right team members at the optimal moment in their buying journey.
Sales teams use Drift to engage high-value prospects in real-time when they're actively exploring a company's website, starting conversations that can accelerate the sales cycle. Marketing departments implement Drift chatbots to qualify visitors based on specific criteria, booking meetings with sales representatives for qualified leads while providing helpful resources to others. Customer success teams leverage Drift's video messaging capabilities to deliver personalized onboarding experiences and product walkthroughs to new clients.
Users may encounter various types of disruptions when using Drift, including occasional notification delays for new conversations, temporary dashboard loading issues during peak traffic periods, or brief inconsistencies in visitor tracking data. Chatbot performance might sometimes be affected by complex conditional logic or integration dependencies. Video message processing could require additional time for higher resolution recordings or during periods of high platform usage. Widget customization changes might not appear immediately across all pages where the chat widget is deployed. Integration with CRM systems or marketing automation platforms might occasionally require reconfiguration after API updates or when implementing advanced data mapping between systems.