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Is Adobe Experience Cloud Down? Current Status, Outage Reports & User Feedback

Operational Last checked: 2025-05-18 04:59

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Frequently Asked Questions

Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your Adobe ID and password are correct, try clearing your browser cache and cookies, and check if your organization uses enterprise ID or federated ID which might require special login procedures.

Reporting issues can result from data processing delays, permission restrictions, or resource constraints. Try accessing smaller date ranges or simpler reports to reduce processing requirements, verify you have permissions to the report suites you're accessing, and check if your organization is experiencing processing backlogs in the Adobe Analytics status page.

Delivery issues may be caused by implementation problems, audience qualification failures, or processing constraints. Verify your Target implementation code is correctly deployed on the pages, check if your audience conditions might be preventing qualification, and examine activity conflict settings that might be preventing your test from delivering.

Sending failures can stem from approval workflow issues, delivery preparation problems, or resource limitations. Check if your deliveries require approval before sending, examine the delivery logs for specific error messages about preparation or sending issues, and verify you haven't exceeded your sending threshold limits.

Access issues may be caused by license limitations, permission restrictions, or provisioning delays. Verify your organization has licensed the specific applications you're trying to access, check with your administrator that your user profile has been assigned the necessary product profiles, and allow time for new license provisions to propagate throughout the Adobe systems.

Data processing issues can result from implementation problems, integration failures, or server-side constraints. Verify your data collection code is properly implemented, check if data source configurations are correctly set up, and examine server-to-server integrations to ensure they're properly authenticated and configured.

Interface issues typically indicate browser compatibility problems, resource loading failures, or script errors. Try using a different supported browser, clear your browser cache to remove potentially corrupted resources, and disable browser extensions that might interfere with the Experience Cloud applications.

Asset handling issues may be caused by size limitations, format restrictions, or storage constraints. Verify you're not exceeding maximum file size limits (typically 2GB for most assets), check if you're using supported file formats, and ensure your organization hasn't reached storage capacity limits for the specific application.

Incident History

No incidents reported for this service.

About Adobe Experience Cloud

Adobe Experience Cloud is a suite of integrated marketing, analytics, advertising, and e-commerce solutions that helps organizations deliver personalized customer experiences across all channels. The platform combines products like Adobe Analytics, Target, Campaign, and Experience Manager to enable data-driven marketing, content management, customer journey orchestration, and performance optimization based on comprehensive customer insights.

Enterprise marketing teams use Adobe Experience Cloud to unify customer data across touchpoints, creating consistent experiences from website interactions to email campaigns and mobile app engagements. E-commerce businesses leverage the platform's personalization and testing capabilities to optimize conversion rates, implementing targeted content and offers based on browsing behavior and purchase history. Media and entertainment companies utilize Adobe Experience Manager to streamline content creation and distribution across multiple channels, maintaining brand consistency while delivering optimized experiences for different devices and audiences.

Users may encounter various types of disruptions when using Adobe Experience Cloud products, including occasional synchronization delays between integrated solutions, temporary report processing lags for high-volume analytics data, or publishing bottlenecks during peak content deployment periods. User interface performance might occasionally slow when working with complex segments or large asset libraries. Authentication services might require re-login during session timeouts or system updates. API rate limiting could affect automated workflows during high-demand periods, while scheduled campaign launches might experience brief delays during platform-wide high activity. Implementation complexity means that configuration changes in one component might sometimes require adjustments in connected services to maintain proper data flow throughout the ecosystem.

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