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Is Zendesk Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Login issues may be caused by credential problems, subdomain confusion, or authentication service disruptions. Verify your email and password combination, ensure you're using the correct subdomain for your organization (typically companyname.zendesk.com), and check if you need to complete a password reset or account verification step.

Performance issues can result from browser caching problems, network constraints, or instance resource limitations. Try clearing your browser cache, access Zendesk from a different network connection if possible, and close unnecessary browser tabs to free up system resources.

Ticket synchronization issues may be caused by caching problems, update conflicts, or processing delays. Try refreshing the page to see the latest updates, check if another agent might be viewing the same ticket simultaneously, and verify notification settings to ensure you're receiving update alerts.

Automation failures can stem from condition mismatches, execution order conflicts, or processing constraints. Review the conditions and actions configured in your automations, check if multiple automations might be conflicting with each other, and verify that all prerequisite conditions for triggering are being met.

Attachment handling issues may be caused by file size restrictions, format limitations, or storage constraints. Verify your file is under the maximum size limit (typically 20MB), check if you're using a supported file format, and ensure you have the necessary permissions to manage attachments.

Notification failures can result from email configuration problems, filtering issues, or delivery constraints. Check your notification preferences in your Zendesk profile, verify your email address is correct, and check spam or junk folders as Zendesk notifications might be filtered by email systems.

Chat functionality issues may be caused by script loading problems, browser compatibility, or connection limitations. Try accessing the chat function in a different browser, check if any ad blockers or security extensions might be interfering with the chat widget, and ensure your network allows WebSocket connections typically used by chat applications.

Access restrictions can stem from permission limitations, role assignments, or license constraints. Verify with your Zendesk administrator that you have the appropriate role and permissions assigned, check if the views are shared properly within your organization, and ensure your account has the correct subscription level for accessing reporting features.

Incident History

Resolved Incidents

We have detected a potential outage for Zendesk.
Started: 2025-07-05 13:53 Resolved: 2025-07-05 14:04

We have detected a potential outage for Zendesk.
Started: 2025-07-05 10:16 Resolved: 2025-07-05 14:04

We have detected a potential outage for Zendesk.
Started: 2025-07-05 06:11 Resolved: 2025-07-05 06:23

We have detected a potential outage for Zendesk.
Started: 2025-07-04 20:05 Resolved: 2025-07-05 06:23

We have detected a potential outage for Zendesk.
Started: 2025-07-04 18:42 Resolved: 2025-07-05 06:23

About Zendesk

Zendesk is a customer service platform that provides tools for support ticket management, knowledge base creation, live chat, messaging, and voice interactions through integrated applications designed to improve customer communications. The service enables organizations to capture, route, and resolve customer inquiries from multiple channels including email, web forms, social media, and phone calls, while offering analytics and reporting capabilities to measure performance, identify trends, and optimize customer support operations.

Customer support teams use Zendesk to manage incoming requests through a unified interface, automating ticket routing and prioritization while tracking response times against service level agreements. E-commerce businesses implement Zendesk to handle order inquiries, return requests, and product questions through self-service knowledge bases and assisted support channels. Software companies leverage Zendesk for bug reporting, feature requests, and technical support, connecting customer feedback directly to development workflows, while enterprise organizations utilize Zendesk's customization capabilities to align support processes with complex business requirements across departments and regions.

Users may experience various types of disruptions when using Zendesk, including temporary access limitations during scheduled maintenance periods, occasional delays in email ticket processing during high volume periods, or brief unavailability of specific features during system updates. Integration points with third-party applications might require reconfiguration after API changes or version updates. Search functionality across knowledge bases and ticket archives could temporarily experience indexing delays after content updates. Reporting and analytics generation might occasionally impact system performance during periods of heavy data processing. During peak traffic events, users might notice increased response times when navigating between views, temporary limitations on complex automation rules, or delayed delivery of notifications for ticket updates and assignments.

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