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Is Intercom Down? Current Status, Outage Reports & User Feedback

Potential Outage Last checked: 12 minutes ago

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Frequently Asked Questions

Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your email and password are correct, check if your account requires two-factor authentication, and try using the password reset option if you continue experiencing difficulties.

Messenger embedding issues can result from code installation problems, script blocking, or compatibility conflicts. Verify the Intercom snippet is correctly installed in your website code, check if script blockers or privacy tools might be preventing it from loading, and ensure your website doesn't have JavaScript errors that could interrupt the Intercom initialization.

Message delivery issues may be caused by routing rules, inbox status, or processing delays. Check if routing rules might be directing messages to unexpected inboxes, verify the status of your team inbox (it might be in away mode), and ensure message sending isn't affected by rate limiting during high volume periods.

Access restrictions can stem from permission limitations, plan restrictions, or feature availability. Verify your user role has the necessary permissions for the features you're trying to access, check if your Intercom subscription plan includes these features, and be aware that some features might have limited availability during rollout periods.

Automation failures may be caused by trigger condition mismatches, conversation status conflicts, or processing limitations. Verify the trigger conditions exactly match your expected scenarios, check if conversations might be in states that prevent automation (like snoozed or closed), and examine specific error messages in the automation logs.

Data completeness issues can result from processing delays, filter configuration, or export limitations. Allow time for recent data to be processed (typically a few hours for complete statistical data), verify report filters are correctly set up, and be aware of any data retention policies that might affect historical information availability.

Mobile functionality issues may be caused by notification settings, app permissions, or synchronization problems. Check your device notification settings for the Intercom app, verify the app has necessary permissions (like background data and notifications), and try completely closing and reopening the app to refresh the connection.

Integration failures can stem from authentication expiration, API changes, or connection disruptions. Verify integration credentials are still valid (many expire after a certain period), check if either platform has updated their API causing compatibility issues, and examine the integration logs for specific error messages about connection problems.

Incident History

Current Incidents

Intercom Potential Outage

Potential Outage

Started: 2025-07-05 11:14

We have detected a potential outage for Intercom.

Resolved Incidents

We have detected a potential outage for Intercom.
Started: 2025-07-05 09:34 Resolved: 2025-07-05 09:52

We have detected a potential outage for Intercom.
Started: 2025-07-05 08:49 Resolved: 2025-07-05 09:52

We have detected a potential outage for Intercom.
Started: 2025-07-05 06:39 Resolved: 2025-07-05 09:52

We have detected a potential outage for Intercom.
Started: 2025-07-05 06:20 Resolved: 2025-07-05 06:27

We have detected a potential outage for Intercom.
Started: 2025-07-05 05:51 Resolved: 2025-07-05 06:06

We have detected a potential outage for Intercom.
Started: 2025-07-05 05:17 Resolved: 2025-07-05 05:37

We have detected a potential outage for Intercom.
Started: 2025-07-04 17:57 Resolved: 2025-07-05 05:37

About Intercom

Intercom is a customer messaging platform that enables businesses to communicate with customers through targeted messages, conversational support, and engagement tools. The platform combines live chat, automated messaging, help center articles, and product tours with customer data to facilitate personalized communication throughout the customer journey, from acquisition and onboarding to ongoing support and retention.

Product teams use Intercom to gather user feedback and announce new features through in-app messages targeting specific user segments. Support teams leverage Intercom's chatbots and help center integration to provide immediate answers to common questions while routing complex issues to appropriate team members. Marketing departments implement Intercom campaigns to nurture leads, convert trial users, and re-engage dormant customers with targeted messaging based on behavior and attributes.

Users may experience various types of issues when using Intercom, including occasional message delivery delays during high-traffic periods, temporary inconsistencies in visitor or user data synchronization, or brief interruptions in real-time conversation updates. Custom bot workflows might sometimes require additional processing time when handling complex decision trees or integrations. Data import operations for large customer segments could experience extended processing times. During peak global usage hours, users might encounter slower dashboard loading or delayed analytics updates. Mobile SDK integration might require reconfiguration after major version updates, while certain customizations to the messenger appearance might render differently across various browsers or devices.

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