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Is Xero Down? Current Status, Outage Reports & User Feedback

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User Reports (Last 12 Hours)

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Frequently Asked Questions

Login issues may be caused by credential problems, account security measures, or authentication service disruptions. Verify your email and password are correct, check if you need to complete two-factor authentication steps, and try using the password reset function if persistent issues occur.

Performance issues can result from browser compatibility problems, data volume, or network constraints. Try using a different supported browser (Chrome is typically recommended), check if you're working with particularly large datasets that might require more processing time, and ensure your internet connection is stable.

Bank feed issues may be caused by authentication expiration, connection problems, or processing delays. Check if your bank connection requires re-authentication (many expire after 90 days), verify your financial institution isn't experiencing its own service disruptions, and allow time for transactions to process through both systems.

Reporting issues can stem from data processing delays, permission restrictions, or resource constraints. Verify you have the necessary user permissions to access reports, check if you're attempting to process extremely large date ranges that might time out, and try generating simpler reports or smaller date ranges if experiencing consistent failures.

Document processing failures may be caused by validation issues, template problems, or system constraints. Check for validation errors indicating missing required fields, verify template configurations if using custom templates, and ensure you're not creating documents with extremely large line item counts that might exceed processing limits.

Tax calculation issues can result from rate configuration problems, jurisdiction settings, or calculation method differences. Verify tax rates are correctly set up for your specific locations, check if tax exclusive/inclusive settings match your expectations, and remember that rounding differences can sometimes cause apparent discrepancies in tax calculations.

Access restrictions may be caused by subscription limitations, user role settings, or feature availability by region. Verify your Xero subscription plan includes the features you're trying to access, check if your user role has the necessary permissions, and be aware that some features might have regional availability restrictions.

Integration failures can stem from authentication expiration, API changes, or connection disruptions. Check if the integration requires reauthorization (many expire after a certain period), verify both applications are updated to compatible versions, and examine specific error messages which often indicate the exact connection issue.

Incident History

Resolved Incidents

We have detected a potential outage for Xero.
Started: 2025-07-05 11:14 Resolved: 2025-07-05 11:27

We have detected a potential outage for Xero.
Started: 2025-07-05 07:39 Resolved: 2025-07-05 07:47

We have detected a potential outage for Xero.
Started: 2025-07-05 06:40 Resolved: 2025-07-05 06:50

We have detected a potential outage for Xero.
Started: 2025-07-05 05:16 Resolved: 2025-07-05 05:38

We have detected a potential outage for Xero.
Started: 2025-07-05 03:34 Resolved: 2025-07-05 03:45

About Xero

Xero is a cloud-based accounting software platform designed for small and medium-sized businesses to manage financial operations. The service provides tools for invoicing, bill payment, expense tracking, payroll processing, inventory management, and financial reporting, with bank connections that automatically import and categorize transactions to simplify reconciliation and provide real-time visibility into financial position.

Small business owners use Xero for day-to-day financial management, tracking invoices, expenses, and cash flow from their computer or mobile device. Accounting professionals leverage Xero's collaboration features to work directly with clients, providing advisory services through shared access to financial data. E-commerce operations integrate Xero with their sales platforms to automatically record transactions and manage inventory, while service-based businesses use its time tracking and project features to bill clients accurately.

Users may experience various types of issues when using Xero, including delayed bank feed updates when financial institutions adjust their connection protocols, temporary calculation discrepancies during complex report generation, or brief processing delays for bulk operations during month-end closing periods. Payroll processing might occasionally require additional time during tax regulation updates, while invoice email delivery could be affected by recipient server filtering. Integration with third-party applications might need reconfiguration following Xero API updates. During tax filing seasons or quarter-end periods when platform usage peaks, users might encounter slower report loading or brief delays in dashboard refresh rates.

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