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Is ServiceNow Down? Current Status, Outage Reports & User Feedback

Operational Last checked: 2025-05-18 05:04

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Frequently Asked Questions

Login issues may be caused by credential problems, authentication service disruptions, or browser compatibility. Try clearing your browser cache and cookies, verify your username and password are correct, and check if single sign-on (SSO) is required for your organization's ServiceNow instance.

Performance issues can result from high instance load, browser resource limitations, or network constraints. Try using a different browser, close unnecessary tabs and applications to free up resources, and consider accessing during off-peak hours if the slowness persists.

Workflow delays may be caused by approval bottlenecks, automation failures, or configuration issues. Check if your request requires approvals that might be pending, verify all required fields have been properly completed, and contact your ServiceNow administrator if the workflow appears completely stalled.

Access restrictions may stem from role permissions, module licensing, or instance configuration. Verify with your ServiceNow administrator that you have the appropriate roles assigned to your profile, check if the module is included in your organization's ServiceNow subscription, and ensure you're accessing the correct instance URL.

Form submission issues can be caused by validation errors, session timeouts, or data constraints. Look for error messages indicating required fields that might be missing, ensure your session hasn't expired during form completion, and try submitting smaller amounts of information if dealing with large forms.

Notification failures may result from email configuration problems, workflow rule issues, or delivery constraints. Check your notification preferences in your ServiceNow profile, verify your email address is correct, and check your email spam or junk folders as ServiceNow notifications might be filtered.

Display issues can stem from browser compatibility problems, cache corruption, or customization conflicts. Try accessing ServiceNow in a different browser, clear your browser cache completely, and disable any browser extensions that might interfere with web applications.

Reporting problems may be caused by data access restrictions, calculation errors, or caching issues. Verify you have permissions to all data sources referenced in the report, check if filters are configured correctly, and try refreshing the dashboard or report manually to clear cached results.

Incident History

No incidents reported for this service.

About ServiceNow

ServiceNow is a cloud-based platform that automates IT service management, customer service, HR service delivery, and custom workflow applications for enterprise organizations. The system provides tools for incident management, problem resolution, change control, asset management, and service requests through configurable workflows, knowledge bases, and self-service portals, enabling organizations to standardize processes, improve service delivery, and enhance operational efficiency across departments.

IT departments use ServiceNow to manage technical support through structured incident management workflows, track hardware and software assets, and implement change management controls that reduce risk during system modifications. Human resources teams leverage ServiceNow for employee onboarding, case management, and knowledge delivery through streamlined self-service portals. Customer service organizations implement ServiceNow to manage support cases, track SLA compliance, and provide consistent service experiences across multiple channels, while development teams extend the platform through custom applications that automate department-specific workflows and integrate with existing enterprise systems.

Users may encounter various types of issues when using ServiceNow, including temporary performance slowdowns during instance upgrades, occasional search functionality limitations when indexing is in progress, or brief delays in notification delivery for workflow assignments. Form submissions might sometimes experience validation errors requiring additional troubleshooting, particularly with complex business rules. Report generation could temporarily impact system performance during periods of heavy analytical processing. Integration points with external systems might require reconfiguration after version updates or API changes. During scheduled maintenance windows, users might notice limited availability of specific modules or features, delayed background processing for scheduled jobs, or temporarily restricted access to administrative functions as system changes are applied.

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