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Is Freshworks Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Login issues may be caused by credential problems, account domain confusion, or authentication service disruptions. Verify your email and password are correct, ensure you're using the correct subdomain for your organization (typically companyname.freshworks.com), and try clearing your browser cache and cookies before attempting to log in again.

Performance issues can result from browser compatibility problems, data volume, or network constraints. Try using a different supported browser, check if you're handling particularly large datasets or complex automations, and ensure your internet connection is stable when accessing the platform.

Assignment issues may be caused by automation rule conflicts, permission restrictions, or processing delays. Check if multiple automation rules might be conflicting with each other, verify the assignees have the appropriate permissions and roles, and examine the specific error messages or logs for detailed troubleshooting guidance.

Access restrictions can stem from subscription limitations, role permissions, or feature deployment status. Verify your Freshworks subscription plan includes the modules you're trying to access, check if your user role has the necessary permissions, and be aware that some features might be in beta or restricted release.

Notification failures may result from email configuration problems, filtering issues, or delivery service disruptions. Check your notification preferences in your Freshworks profile, verify your email address is correct, and examine email deliverability settings including SPF and DKIM authentication which might affect delivery reliability.

Reporting inconsistencies can be caused by data synchronization delays, filter configuration, or calculation methods. Allow time for recent data to be processed and appear in reports (typically minutes but can be longer), verify report filters are correctly configured, and understand how metrics are calculated which might differ from your expectations.

Automation failures can stem from trigger condition mismatches, integration authentication issues, or processing limitations. Verify the trigger conditions exactly match your expected scenarios, check if any integrated services require re-authentication, and be aware of execution limits that might be reached during high-volume periods.

Integration issues may be caused by API changes, authentication expiration, or endpoint availability. Verify integration credentials are still valid (many expire after 30-90 days), check if either platform has updated their API causing incompatibilities, and examine the integration logs for specific error messages about connection failures.

Incident History

Resolved Incidents

We have detected a potential outage for Freshworks.
Started: 2025-07-05 10:25 Resolved: 2025-07-05 10:32

We have detected a potential outage for Freshworks.
Started: 2025-07-05 09:16 Resolved: 2025-07-05 09:35

We have detected a potential outage for Freshworks.
Started: 2025-07-05 08:50 Resolved: 2025-07-05 09:35

We have detected a potential outage for Freshworks.
Started: 2025-07-05 07:30 Resolved: 2025-07-05 07:39

We have detected a potential outage for Freshworks.
Started: 2025-07-05 06:39 Resolved: 2025-07-05 07:39

We have detected a potential outage for Freshworks.
Started: 2025-07-05 05:49 Resolved: 2025-07-05 06:04

We have detected a potential outage for Freshworks.
Started: 2025-07-05 05:16 Resolved: 2025-07-05 05:37

We have detected a potential outage for Freshworks.
Started: 2025-07-05 03:17 Resolved: 2025-07-05 03:44

About Freshworks

Freshworks is a suite of business software products designed to improve customer and employee engagement. The platform includes solutions for customer support (Freshdesk), IT service management (Freshservice), CRM (Freshsales), marketing automation (Freshmarketer), and team collaboration, providing integrated tools for businesses to manage customer interactions and internal operations more effectively.

Customer service teams use Freshdesk to manage support tickets across email, phone, chat, and social media channels, leveraging automation to route issues and provide timely responses. IT departments implement Freshservice to handle internal support requests, manage assets, and standardize service delivery through self-service portals and workflow automation. Sales organizations utilize Freshsales to track prospects through their pipeline, schedule activities, and analyze performance across sales teams.

Users may encounter various types of disruptions when using Freshworks products, including occasional notification delays during high-volume periods, temporary search indexing lags after bulk record updates, or brief synchronization issues between mobile and desktop interfaces. Email integration might require reconnection after security certificate updates, while custom workflow automation could experience processing delays during peak platform usage. Report generation might temporarily slow when analyzing large datasets, and dashboard widgets may refresh at reduced rates during high-traffic periods. Integration with third-party services might occasionally require reconfiguration after API updates, particularly for custom integrations or when new features are introduced across the product suite.

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