Is DocuSign Down? Current Status, Outage Reports & User Feedback

Potential Outage Last checked: 24 minutes ago

User Reports (Last 12 Hours)

Frequently Asked Questions

Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your email address and password are correct, check if your account might be deactivated or on hold, and try the password reset function if you continue to experience difficulties.

Envelope processing delays can result from large document sizes, recipient email delivery issues, or system processing constraints. Allow additional time for processing very large documents, verify recipient email addresses are correct, and check if your envelope contains elements that might require additional processing time such as numerous form fields.

Document access issues may be caused by permission restrictions, browser compatibility problems, or file format constraints. Verify you're logged into the correct DocuSign account that has access to the documents, try using a different browser, and check if the document requires special handling due to security settings or file type.

Notification failures can stem from email filtering, incorrect recipient information, or delivery service issues. Check spam or junk folders for DocuSign emails, verify recipient email addresses are entered correctly without typos, and consider adding DocuSign to your email safe senders list to prevent filtering.

Session issues typically indicate timeout restrictions, authentication problems, or browser cookie limitations. Try logging out completely and logging back in to establish a fresh session, check if your browser is configured to accept cookies from DocuSign, and avoid leaving DocuSign open in inactive browsertabs for extended periods.

Signing completion problems may be caused by browser compatibility issues, required field omissions, or connectivity disruptions. Ensure all required fields in the document are completed, try using a different browser if the signing interface isn't functioning properly, and check your internet connection stability during the signing process.

Template issues can result from permission limitations, caching problems, or template corruption. Verify you have the necessary permissions to access the templates, try clearing your browser cache, and check if template sharing settings might be restricting your access.

Mobile app issues may be caused by authentication problems, synchronization failures, or app version compatibility. Ensure you're logged into the same account used on the web version, update the DocuSign mobile app to the latest version, and try completely closing and reopening the app to refresh your session.

Incident History

Current Incidents

DocuSign Potential Outage

Potential Outage

Started: 2025-07-16 19:12

We have detected a potential outage for DocuSign.

Resolved Incidents

We have detected a potential outage for DocuSign.
Started: 2025-07-16 18:33 Resolved: 2025-07-16 18:58

We have detected a potential outage for DocuSign.
Started: 2025-07-16 16:43 Resolved: 2025-07-16 17:01

We have detected a potential outage for DocuSign.
Started: 2025-07-16 15:21 Resolved: 2025-07-16 15:30

We have detected a potential outage for DocuSign.
Started: 2025-07-16 13:50 Resolved: 2025-07-16 14:07

We have detected a potential outage for DocuSign.
Started: 2025-07-16 13:22 Resolved: 2025-07-16 13:35

About DocuSign

DocuSign is an electronic signature and digital transaction management platform that enables users to securely sign, send, and manage documents electronically. The platform eliminates the need for printing, faxing, or mailing physical documents by providing a secure, legally-compliant alternative that allows individuals and organizations to complete agreements from virtually any device, anywhere in the world.

Businesses of all sizes use DocuSign to accelerate contract completion, with sales teams leveraging the platform to expedite closing deals and HR departments using it to streamline employee onboarding. Legal professionals rely on DocuSign to securely obtain client signatures while maintaining audit trails and compliance. Individual users turn to DocuSign for personal matters like signing lease agreements, loan applications, or insurance documents, appreciating the convenience of completing important paperwork without physical meetings.

Users may experience various types of issues when using DocuSign, including temporary login difficulties, delays in email notifications for signature requests, or document upload failures during high-volume periods. Template creation or modification might occasionally be unavailable during maintenance windows, while integration with third-party platforms like Salesforce or Google Workspace might require reconfiguration after updates. Mobile app synchronization can sometimes lag behind web interface actions, particularly when working with complex documents containing multiple signature fields or routing requirements. During periods of exceptionally high usage, users might experience slower document processing times or delays in generating completion certificates.

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