Is New Relic Down? Current Status, Outage Reports & User Feedback
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Frequently Asked Questions
Agent reporting issues may be caused by configuration problems, network connectivity, or service disruptions. Verify your license key is correct, check if the agent is properly installed and initialized, and ensure your application server can reach New Relic's data collection endpoints.
Access issues can result from authentication problems, account status, or service disruptions. Try clearing your browser cache, verifying your login credentials, and checking the New Relic status page for any reported service incidents.
Data gaps may be caused by agent connectivity issues, sampling configuration, or service disruptions. Check your agent logs for connection errors, verify your sampling settings aren't filtering out too much data, and examine if the gaps correspond to specific time periods that might indicate scheduled maintenance.
Alert issues can stem from condition configuration, notification channel problems, or service disruptions. Verify your alert conditions are properly defined, check your notification channels are correctly set up, and test the notification delivery through manual alert tests.
Performance anomalies may be caused by application issues, infrastructure problems, or monitoring configuration. Investigate the affected services during the spike periods, check for correlating events in other monitoring systems, and verify that the agent configuration isn't introducing measurement overhead.
Dashboard issues can result from query problems, data availability, or service disruptions. Try refreshing the dashboard, check if the NRQL queries are valid, and verify that the data sources for the widgets are properly collecting and reporting data.
Synthetic monitoring configuration issues may be caused by permission problems, quota limits, or service disruptions. Verify you have appropriate permissions for Synthetics management, check if you've reached your account's monitor limit, and try creating monitors with simpler configurations first to isolate the issue.
Infrastructure monitoring gaps can result from agent installation problems, configuration issues, or service disruptions. Check the Infrastructure agent logs for errors, verify the agent has appropriate system permissions, and ensure all required integrations are properly configured for your environment.
About New Relic
New Relic is an observability platform that provides monitoring, analytics, and troubleshooting capabilities for applications, infrastructure, and digital experiences. The service collects telemetry data including metrics, events, logs, and traces from various sources, then applies analytics and visualization tools to help engineering teams understand system behavior, identify performance bottlenecks, troubleshoot errors, and optimize digital experiences through real-time and historical insights.
Software engineers use New Relic to monitor application performance, track error rates, and identify code-level issues through distributed tracing and transaction monitoring features. DevOps teams implement New Relic Infrastructure to monitor server health, container orchestration platforms, and cloud services across hybrid environments. Site reliability engineers leverage New Relic alerts and dashboards to maintain service level objectives and respond to incidents with context-rich information, while product managers utilize New Relic's digital experience monitoring to understand user journeys, page load performance, and feature adoption through real user monitoring data.
Users may encounter various types of issues when using New Relic, including temporary data ingestion delays during exceptionally high volume events, occasional query performance variations with complex NRQL (New Relic Query Language) operations, or brief dashboard loading delays when visualizing very large datasets. Agent connectivity might experience intermittent interruptions requiring reconnection, particularly in dynamic infrastructure environments with frequent container recycling. Custom dashboard widgets might need reconfiguration after platform updates, while integration with third-party notification services could require credential refreshes. During scheduled maintenance windows, users might notice slightly increased latency for data availability, temporary limitations on certain query capabilities, or brief delays in alert notification delivery that resolve as updates complete.