Is Box Down? Current Status, Outage Reports & User Feedback
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We have detected a potential outage for Box.
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We have detected a potential outage for Box.
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We have detected a potential outage for Box.
Started:
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We have detected a potential outage for Box.
Started:
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We have detected a potential outage for Box.
Started:
Resolved:
We have detected a potential outage for Box.
Started:
Resolved:
Frequently Asked Questions
Login issues may be caused by credential problems, account status changes, or authentication service disruptions. Verify your email and password are correct, check if your organization uses SSO (requiring login through a corporate portal), and try clearing your browser cache if persistent issues occur.
File transfer issues can result from connectivity problems, size limitations, or browser compatibility. Check your internet connection stability, verify you're not exceeding Box file size limits (typically 5GB for web uploads or 15GB for Box Drive), and try using Box Drive or a different browser for more reliable transfers.
Box Drive synchronization issues may be caused by connectivity problems, authentication failures, or application conflicts. Verify your internet connection is stable, check if your Box login credentials are still valid, and ensure your computer's security software isn't blocking Box Drive's network connections.
Access restriction issues can stem from permission limitations, content policy violations, or sharing configuration problems. Verify you have the necessary permissions to access the content, check if the content might be restricted by your organization's security policies, and contact the content owner if you believe you should have access.
Preview issues may be caused by file format compatibility, file corruption, or preview service limitations. Try downloading the file to view it locally, check if the file type is supported for Box previews, and verify the file isn't password-protected or encrypted in a way that prevents previewing.
Sharing failures can result from permission restrictions, link expiration, or security settings. Verify you have sufficient permissions to share the content, check if sharing links have expired or been disabled, and ensure the recipient's domain isn't restricted by collaboration settings.
Loading failures typically indicate connectivity problems, browser resource limitations, or service disruptions. Try refreshing the page, clear your browser cache, and access Box using a different browser or the Box mobile app to isolate browser-specific issues.
Collaboration feature issues may be caused by permission restrictions, browser compatibility problems, or synchronization failures. Verify you have sufficient permissions to edit the content, try using a supported browser (Chrome, Firefox, Safari, or Edge), and check if your organization has implemented policies that restrict collaborative editing.
About Box
Box is a cloud content management platform that enables secure file storage, sharing, and collaboration across devices. The service combines enterprise-grade security with features for workflow automation, e-signatures, and integration with popular productivity applications, allowing organizations to centralize their content while maintaining control over access and permissions.
Enterprise IT departments implement Box as a secure alternative to consumer file-sharing services, leveraging its compliance capabilities and administrative controls to protect sensitive information. Creative teams collaborate on multimedia projects through Box's preview and commenting features, while sales organizations use Box to manage client-facing documents with detailed tracking of engagement. Individual professionals utilize Box to access their work files across multiple devices, appreciating the ability to sync selected folders for offline access while keeping storage space available on their devices.
Users may encounter various types of disruptions when using Box, including synchronization delays between the desktop application and cloud storage, temporary access issues requiring re-authentication, or slower upload/download speeds during peak usage periods. Preview generation for certain file types might occasionally fail or display incorrectly, particularly for specialized formats or very large files. Search functionality might temporarily return incomplete results during index rebuilding, while permission changes might not propagate immediately across all shared users. Mobile app functionality can sometimes differ from the web interface, especially regarding advanced workflow features or certain types of file previews.