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Is BigCommerce Down? Current Status, Outage Reports & User Feedback

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Frequently Asked Questions

Login issues may be caused by incorrect login details, browser cache conflicts, or temporary account restrictions. Try clearing your browser cache or using the password recovery tool.

BigCommerce may be affected by temporary service delays, browser compatibility issues, or high traffic. Try accessing your store from a different browser or device and check for updates.

If you're unable to access your BigCommerce dashboard or storefront, it could be a local network problem or a temporary service disruption. Try checking forums or search engines to see if others are reporting the same issue.

Storefront loading issues may occur due to theme errors, broken scripts, or slow internet connections. Disable recent customizations and test your site using a default theme.

You can search online for recent user discussions or visit ecommerce forums to see if others are experiencing BigCommerce-related problems.

The admin dashboard may not load due to browser extensions, expired sessions, or temporary data issues. Try logging in from a private/incognito window or a different browser.

Changes may not save due to session timeouts, JavaScript errors, or browser caching. Try refreshing the page, clearing your cache, and ensuring you’re logged in properly.

Image display issues can be caused by incorrect file paths, unsupported formats, or broken links in the theme. Re-upload the images and verify your theme settings.

Checkout problems may stem from theme conflicts, invalid shipping/payment settings, or third-party app errors. Test the checkout process in a safe mode or revert recent changes.

Slow performance can occur when there are too many apps installed, unoptimized images, or a complex theme layout. Streamline your store by disabling unused features or apps.

Theme update issues can happen if custom code prevents changes from applying. Consider backing up your theme and reinstalling a clean version before applying updates.

Publishing problems may be due to a stuck deployment, browser errors, or incomplete updates. Try logging out and back in, clearing your cache, or retrying from another browser.

Incident History

Resolved Incidents

We have detected a potential outage for BigCommerce.
Started: 2025-05-29 03:59 Resolved: 2025-05-29 04:10

We have detected a potential outage for BigCommerce.
Started: 2025-05-29 03:43 Resolved: 2025-05-29 03:50

We have detected a potential outage for BigCommerce.
Started: 2025-05-28 19:18 Resolved: 2025-05-29 03:50

About BigCommerce

BigCommerce is a cloud-based e-commerce platform designed to help businesses of all sizes build, manage, and scale online stores. Popular among retailers, wholesalers, and DTC (direct-to-consumer) brands, BigCommerce offers a range of customizable storefront themes, SEO-friendly tools, multichannel selling capabilities, and built-in integrations with major payment providers. Users can manage products, track orders, run marketing campaigns, and sync inventory across platforms like Amazon, eBay, and Facebook—all from a unified dashboard.

Common technical issues reported on BigCommerce include:

  • Login problems or difficulties accessing the admin panel
  • Slow-loading storefronts or broken product pages
  • Checkout or payment gateway errors
  • Inventory not updating across channels
  • App integration failures or third-party plugin issues

These issues often lead users to search phrases like “Why is BigCommerce not working today?”, “Is BigCommerce down right now?”, or “How to fix BigCommerce checkout problems.”

Outages and service interruptions can stem from server overloads during peak sales periods, scheduled maintenance, regional internet disruptions, or software bugs introduced by updates or third-party extensions. For merchants evaluating alternatives or facing recurring issues, platforms like Shopify or marketplaces such as Etsy may offer comparable selling solutions.

Use this page to check BigCommerce’s current status and understand possible issues that may be affecting your online store.

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